Return&Refunds Policy

Cancellation Policy

Dear customer, unshipped orders you can apply for cancellation at any time, we will refund the full amount.

Return Policy

We offer a 30-Day return policy, customers have the right to apply for a return within 30 days after delivery the product.

Application conditions:

  • Products must be in their unused condition with the original packing. We do not accept a returned item that has been worn, used, damaged, or altered in any way.
  • Items with non-returnable marks and free gifts cannot be returned.
  • If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
  • If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

Refunds Policy

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Follow These Steps To Register Your Return

Step 1. CONTACT US
Contact us and describe which item(s) you like to return and the reason for your return. Attach Photograph(s) for quality problems.

Step 2. GET RETURN INSTRUCTION
Please note: the contact address in the website is not our return address, our service team will provide you return address with the detailed instructions.


Step 3. RETURN THE GOODS
Put the item(s) in the original packaging and send it according to the return instruction.

Step 4. REFUND
Once we receive your package, we will immediately process the refund based on our refund policy.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at bensheng@armgroup.cn
Please contact our customer service at bensheng@armgroup.cn to get the return address.